DS
Douw S
1 reviews | Active since Apr 2011
05 Apr 2023, 17:13
Tap to pay not working yet again on my phone
Tap to pay on my phone not working yet again and the call centre doesn't see anything wrong. Strange thing, they told me where to check tap to pay on my app but the setting is not there at all. Please can you get an expert to call me at around 3 in the afternoon.
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Replies (5)0
Replies (5)DS
Douw S's updateReviewer Update
12 Apr 2023, 11:12I've been waiting since 6 April for an expert to phone me. My phone tap to pay stopped working for no reason and the tap on the to pay icon is not on my app under my profile. Your call centre couldn't help me as everything looked ok on their side.
DS
Douw S's update12 Apr 2023, 11:12
Reviewer Update
I've been waiting since 6 April for an expert to phone me. My phone tap to pay stopped working for no reason and the tap on the to pay icon is not on my app under my profile. Your call centre couldn't help me as everything looked ok on their side.
DS
Douw S's updateReviewer Update
20 Apr 2023, 08:56Since I've had no reply from you I called your help desk as well on 12 April. They escalated the matter as my tap to pay icon is not on the app and I cannot tap to pay either. So I can't fix it myself. Today is 20 April and I've had no response. What's going on? You use to be my favourite brand but now I think I've changed my mind on that one.
DS
Douw S's update20 Apr 2023, 08:56
Reviewer Update
Since I've had no reply from you I called your help desk as well on 12 April. They escalated the matter as my tap to pay icon is not on the app and I cannot tap to pay either. So I can't fix it myself. Today is 20 April and I've had no response. What's going on? You use to be my favourite brand but now I think I've changed my mind on that one.
DS
Douw S's updateReviewer Update
20 Apr 2023, 12:06Please thank Kgomotso Bocibo from
FNB Digital Banking Support in person. He just called me and explained that my old Huawei phone no longer supports tap to pay. My frustration waiting for 15 days getting an answer on my tap to pay problem is gone. He must be an expert on the FNB digital banking side. He explained it so beautifully and professionally. Give that man a raise!
FNB Digital Banking Support in person. He just called me and explained that my old Huawei phone no longer supports tap to pay. My frustration waiting for 15 days getting an answer on my tap to pay problem is gone. He must be an expert on the FNB digital banking side. He explained it so beautifully and professionally. Give that man a raise!
DS
Douw S's update20 Apr 2023, 12:06
Reviewer Update
Please thank Kgomotso Bocibo from
FNB Digital Banking Support in person. He just called me and explained that my old Huawei phone no longer supports tap to pay. My frustration waiting for 15 days getting an answer on my tap to pay problem is gone. He must be an expert on the FNB digital banking side. He explained it so beautifully and professionally. Give that man a raise!
FNB Digital Banking Support in person. He just called me and explained that my old Huawei phone no longer supports tap to pay. My frustration waiting for 15 days getting an answer on my tap to pay problem is gone. He must be an expert on the FNB digital banking side. He explained it so beautifully and professionally. Give that man a raise!
DS
Douw S's updateReviewer Update
02 May 2023, 08:43Oh no the problem is back on my new phone. After Huawei stopped the tap to pay function I went out and dropped R13 500 on a top of the range XIaomi 11T Pro. However, the phone cannot tap to pay again and the tap to pay setting on the app is still missing. It cannot possibly be my new phone. It must be an app problem. Please can you sort it out. I include screenshots.
DS
Douw S's update02 May 2023, 08:43
Reviewer Update
Oh no the problem is back on my new phone. After Huawei stopped the tap to pay function I went out and dropped R13 500 on a top of the range XIaomi 11T Pro. However, the phone cannot tap to pay again and the tap to pay setting on the app is still missing. It cannot possibly be my new phone. It must be an app problem. Please can you sort it out. I include screenshots.
DS
Douw S's updateReviewer Update
02 May 2023, 08:47Unfortunately I cannot see how to add screenshots on Hello Peter.
DS
Douw S's update02 May 2023, 08:47
Reviewer Update
Unfortunately I cannot see how to add screenshots on Hello Peter.