Tap to Pay is not working so not earning Ebucks

Recently I noticed that my 'tap to pay' with a virtual card was not working. However this got to me when I filled fuel at Engen and it did not work. The attendant tried the transaction a few times but in the end I had to pay with my physical card. Given that one of the few ways to earn meaningful ebucks is to pay with your virtual card at Engen, the virtual card not working is unacceptable. Rather than earning R224.62 in ebucks, I will only earn R5.61. So is FNB going to refund me the R219 that I will not be receiving due to there being a problem on their side?

There is also the issue of not getting the ebucks for spending more that 80% of my instore spend on a virtual card. I am most likely going to drop down an ebucks level due to this.

This entire situation is absolute bull**** and it seems like a deliberate ploy to reduce the ebucks earned. I would like to know what FNB is go to do to remedy this situation.