WF
Wilma F
1 reviews | Active since Dec 2009
10 Dec 2018, 13:42
Tap & Go/Contactless NONSENSE!!!!
Please deactivate my Contactless Card functionality on all cards linked to my profile. I don't want this technology, neither was I informed that is an option. I just got the card and done! I don't want to use this technology and asking the merchant to dip or swipe is ineffective as the tap functionality works before you can even ask, as soon as the card is brought close to the machine. Sort this out NOW!!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
10 Dec 2018, 14:48 Good Day Wilma Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : *** Regards, Hello Peter Complaints Team Tel number: ***
FNB (First National Bank)'s reply10 Dec 2018, 14:48
Official
Good Day Wilma Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : *** Regards, Hello Peter Complaints Team Tel number: ***
WF
Wilma F's updateReviewer Update
10 Dec 2018, 14:57There is no use in having a good turnaround time in "answering" complaints if your answer is a copy and paste exercise! Also having someone phone to say someone will be in tough is useless. Just want the matter resolved! Don't give me feedback if there is no feedback to give that is not going to solve my problem!!
WF
Wilma F's update10 Dec 2018, 14:57
Reviewer Update
There is no use in having a good turnaround time in "answering" complaints if your answer is a copy and paste exercise! Also having someone phone to say someone will be in tough is useless. Just want the matter resolved! Don't give me feedback if there is no feedback to give that is not going to solve my problem!!