Hellopeter
Share Your Experience
AO
Anita O

1 reviews | Active since Dec 2017

11 Dec 2017, 21:15

Tap for summer

Fnb is sending out small for there tap for summer promotions. Deposit your salary of so much and get 5 gigs free data on you fnb connect number and buy electricity via your app . I've done both and am still waiting 4 days later for this free data to be added onto my fnb number. This is disappointing as myself and my husband bank with fnb and our bond is with them. Even he hasn't got his data yet either. Disappointed very disappointed

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Dec 2017, 09:25
Official

Hello Pjsant,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

AO
Anita O's update14 Dec 2017, 08:13
Reviewer Update
Ok so I did get a call back was told i would be phoned again to confirm what the situations is but was never phoned back. Got all the sms to prove what they are promoting but seems like it's false advertising as still the incorrect data loaded from what they say it should be. And they don't specify If it is a once off thing either .:(
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2017, 14:35
Official

Good Day Pjsant,

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender