1 reviews | Active since Jul 2016
Tap and pay, no way out
Visited my local branch at Northgate this morning to deactivate the new "tap and pay" function on my cheque card that FNB activated without my consent. This is a feature that allows a card holder to pay for goods and services without entering a pin.
Customer Care lady informs me "you can't remove it, its a standard feature on all FNB cards". How is it that I can't protect my money by removing this feature?!
Hello Ntjamme2016,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Hello Ntjamme2016,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***