Tap and Pay function not working on card. Told to wait 2 to 3 weeks for it to work.

Dear FNB. The 'tap and pay' function on my FNB credit card has stopped working and i have tried to use it for 4 days now. I have also used different terminals and it just does not work. I contacted a banker via the banking app, and please check the chat, the reasons provided are ridiculous. Like, i was told that FNB switches of this function to prevent ***** if the the card is used 'too often' and it will start working after 'some time.' i am mindful that this guidance was given by a 'team manager.' If the bank cannot communicate this to clients, it is unprofessional and a huge inconvenience in this pandemic. Also, i have been an FNB customer for years and NEVER had such an issue since the tap and pay function was introduced. I also asked the agent to confirm there will be no card replacement fee as the card is faulty, and no answer was provided. It is a huge inconvenience to not be able to use the 'tap and pay' function and the responses from the banker who assisted me are from helpful. Now in the chat, they told me i must try to tap my card after 2 or 3 weeks. Seriously FNB?