YP
Yolandi P

1 reviews | Active since Oct 2018

10 Oct 2018, 12:51

Tap and GO- TAKE IT OFF, I DID NOT GIVE YOUR PERMISSION

I have been with FNB for many years, and even have my business account with them. Love FNB, until now. I have asked you guys to please remove the tap and go on all my cards including Business. Was informed sorry we can do that, it is FNB’s new innovation. Now I want to know who asked me if I want this new innovation on my cards, I don’t want it, I did not sign for it. Last time I checked I was issued with a pin for my cards. Now you FNB is taking away my security that I have on all my cards, and now that I am telling you to remove it you can’t. Nedbank can cancel tap and go for their customers, and so can Standard Bank. WHY CAN”T YOU FNB!!!! I am tired of getting phone calls to say you can’t take it off. TAKE IT OFF MY CARDS, I HAVE NOT GIVEN YOU PERMISSION TO LOAD IT IN THE FIRST PLACE.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2018, 13:07
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

YP
Yolandi P's update11 Oct 2018, 11:15
Reviewer Update
Dear FNB Sending me this over and over again is not an answer: Dear Valued Client, Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. The Contactless card option cannot be de-activated. please refer to the attached information regarding the tap and go. Kind Regards FNB Business Banking I DONT WANT THIS ON MY CARDS, TAKE IT OFF, I DID NOT SIGN FOR IT, I DONT WANT IT. WHY CAN THE OTHER BANKS TAKE IT OFF EXCEPT FNB??????