1 reviews | Active since Oct 2018
Tap and GO- TAKE IT OFF, I DID NOT GIVE YOUR PERMISSION
I have been with FNB for many years, and even have my business account with them. Love FNB, until now. I have asked you guys to please remove the tap and go on all my cards including Business. Was informed sorry we can do that, it is FNB’s new innovation. Now I want to know who asked me if I want this new innovation on my cards, I don’t want it, I did not sign for it. Last time I checked I was issued with a pin for my cards. Now you FNB is taking away my security that I have on all my cards, and now that I am telling you to remove it you can’t. Nedbank can cancel tap and go for their customers, and so can Standard Bank. WHY CAN”T YOU FNB!!!! I am tired of getting phone calls to say you can’t take it off. TAKE IT OFF MY CARDS, I HAVE NOT GIVEN YOU PERMISSION TO LOAD IT IN THE FIRST PLACE.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
