1 reviews | Active since Aug 2017

10 Aug 2017, 12:53

Tap and go Services

<p>Good day</p> <p> </p> <p>My request is was simple, please deactivate the "Tap and go", "Tap and pay" function on debit card and i was told it cannot be deactivate .</p> <p><br />It's a safety hazard, theft and bag snatching is rife and I'm not comfortable knowing that ********* can easily walk into a store, pull out a ****** card, "Tap and go".</p> <p><br />As customers we were not informed about this service and I for one don't want it. It's an enhancement and it was communicated to all customers. Please deactivate the "Tap and go !!!</p> <p> </p> <p>Regards</p> <p>S Pillay</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Aug 2017, 13:16
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)