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Manthati M

1 reviews | Active since Oct 2019

31 Oct 2019, 15:44

Tap and Go function

I have never been so disappointed at FNB like I am now. I am most disappointed in the fact that I am unable to determine the limit of my "Tap&Go" function on my cards. I strongly feel that if I am paying a monthly premium for my account, I should be able to determine the limit of my money going out of my account which should request my pin. It is my account, my money, and my pin, therefore I should be able to set an amount of my pin should be required when I use the "tap&go" function. I now have to deactivate that function completely, as I am unable to set my limit.

I am very disappointed and extremely unhappy with this. It's time I look at using another bank which can enable me to set my limits on my money.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2019, 15:57
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

*** 

Best regards,