Taking to ombudsman

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A review of FNB (First National Bank)

Chrizaan W

1 reviews | Active since Aug 2020

19 Aug 2020, 15:31

OMBUDSMAN HERE WE COME

Fnb i hope you are prepared to hear from the ombudsman. Last week i phoned fnb to get a settlement letter on my account (i closed all my accounts due to TERRIBLE service which was proved again ) . I approximately held for about 15-20 mins to get in touch with the right people after being transferred multiple times. I was told within 48 hours i will receive the letter. . . . So its a week later guess what NOTHING..So i phoned again this morning . After 1 hour on the phone in a queue i cut the call and phoned again. 2nd phone call was answered but only after 30 mins of waiting on the line in a queue. The line was so bad i kept asking the agent to repeat herself and obviously she got frustrated with me and said if the line is bad you need to call back . So i told her no ive already called twice and i just want a settlement letter . And again line was so bad i was forced to cut the call . So giving myself a few moments to not get upset i decided to try again. . . . 3rd times a charm isn't it... NOT.. 55 mins..... 55MINUTES!!!!!! in a flippen queue!!!! I have no words fnb. Honestly. . So again cut the call and try again. After waiting another 30 mins in the stupid queue my call was answered yet the lady can not assist me she needs to transfer my call. So back in the queue i go ..... heavens alone know how long i waited but to my suprise... they cut my call. . . Your motto how can we help you is complete and utter bùll***** . I am currently still in a damn queue after calling again and being transferred again... i am reporting you to the ombudsman and ive contacted my lawyer because you WILL pay for my phone bill .