Taking their time with refund

<p>Morning,</p> <p> </p> <p>I had a home loan with FNB. I sold my property in October. Never missed a payment. Once my propery was sold FNB needed to refund me a portion of the last debit order. I phoned them to ask when it will be payed and they said 10/11/16. I had no problem with that. On 11/11/16 I phoned and they said the repayment is currently with the refund department and will take 48 - 72 hours to be paid back. I was happy with that too. I gave them their 3 days (72 hours). I was not suprised when I have not received my money and no call from the bank.</p> <p> </p> <p>I only phoned them on Friday 18/11/16 and spoke to Samatha Brown 144 hours later. So they asked for 72 hours, I granted them double. She said the same thing. "it is with the refund department". As it sound she could not do much for me. She said she will take it up with her team leader Elizabeth. I asked Samantha to phone me back before close of business on the 18th with an update. She never did. Once again I was not suprised.</p> <p> </p> <p>Monday came 21/11/16 and I had to phone AGAIN. I asked to speak to Samantha. After holding 20min I got to speak to her. She said her systems were off on Friday and and and! My problem is still not sorted. She did not have any anwers for me. I refused to hang up before I could have an answer. After holding a few more minutes, she said she will phone me back in a few minutes.</p> <p> </p> <p>I did not get excited due to empty promises. To my suprise she phoned back and advised money will be paid at midnight. I am holding my breath.</p> <p> </p> <p>In short. I am very very dissappointed in ther service I receive from FNB Home Loans. Communication is shocking and the call centre never has any answers. Waiting 2 weeks for a refund is crazy. It is my own money I am waiting for. Scary thing is, I bank with FNB. Cheque and Credit account. I save with FNB as well. I should reconsider banking with FNB.</p> <p> </p> <p>What is done is done! I just hope you won't treat your next customer the way I was treated.</p> <p> </p> <p>Kyle Steenkamp </p>