Taking people's money without their approval

Was upgraded to Private Banking and realised that I would be paying higher banking fees without reaping the benefits of private banking. I downgraded back to platinum only to realise they are charging me for the delivery of all the cards they are sending to me. As far as I have known the card delivery is free considering it takes 7 days as it depends on what day the courier company will be in that specified delivery area. If you choose or dictate when you want the card to be delivered on a particular day then they charge you cause they would be going out of their way of their normal normal schedule/routine.No one communicated or stated that they would be deducting courier delivery money from my account. You get a surprise when you look through your bank statement.Then the new platinum card they send me is so badly produced, the cvc inprinting can be seen from the front of the card. That means anyone can see all my card details (card number and cvc as the front)when I do charging and I'm at risk of card *****. I'm officially over FNB. Switching all my debit orders as of this month. Rather go to a bank that appreciate their clients and stop ripping them off. Can't deal!