Taking Our money without Service - Customer Service Not Working!

I Personally had it with this bank. Their Customer Service has gone down the drain completely.

You go to a Branch, people there cannot help you, because the App decides. On their Apps they say you must call the call Centre or visit a branch, when you phone the lines of the call centres goes into a loop for hours on end, costing me more and more money!!!

FNB offered me a new Premier Credit Card. In the process they Cancelled my Aspire Credit Card and transferred funds between the two accounts, resulting in double fees for the following month. I asked them to change my account back to an Aspire Credit Card account, and that never happened,

Currently I have my Aspire Credit Card cancelled, and a Premier Credit Card without a card.

When I visited the branch yesterday, they said I must pay R130 for a replacement card, however I never received a card in the first place!!

In the same timeframe my Aspire Current account was changed to an Easy Account, same story, no new card issued!

My old card only works on supermarket till points, and you guessed it - R130 for replacement card!

I took a Temp Loan last month on the 20th and paid it in the 30th. When I saw my month will be a problem (budget error from my side) I decided to take a Temp Loan again, seeing as the option is available on my App.

The option doesn't work, even though it says pre-approved! at the branch I get Told to go to App, On the App to The Branch or at an ATM.

However, my card doesn't work at the new ATMs, and a replacement card costs R130! How long does FNB expect me to pay for their errors and be patient while nothing I'm paying fees for are working???

Why do I have a bank to assist me in making better financial choices etc but sending me in loops that feel like I'm Stuck in a time warp of some sort.

Honestly Considering going to a different bank and move all my personal loans, credit cards etc over to them!