jT
johnny T

1 reviews | Active since May 2011

24 Sept 2015, 10:37

taking my momey too ealry

So after planning a great heritage day holiday with my family it's all been ruined by FNB. Having money in my account they decided to take off my schedule payment a day early.. I only get paid on 25th. They have left me with a huge minus on the account. I called the center and they said cause it's a holiday they have to take it off cause I should've been paid today. Who are they to decide when I should be paid. I put those payment for the 25th cause that's when I get paid. The guy at the call center said I should go onto branch to sort this out. After reminding him that it a public holiday he said that's unfortunate. Very sarcastically I might add. Anyway. THANKS FNB. For ruining my only day off till Christmas and thanks for ruining the special day I had planned with my family cause you decided that the 24th was the day you wanted my money even before I got it. Hope you burn your tongue biting into hot wors from the Heritage Day braai YOU'LL be having with family.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Sept 2015, 10:25
Official
Hello jteles,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 766120.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)