Taking Money without Notification

I am truly Annoyed, FNB contacts me to upgrade me to a premier account, they say they will be sending me new cards, I ask if I will be charged and they say no. I receive the credit card but no the cheque card, when I call and ask about it they tell me to order it on the app, I again ask will i be charged and am told no, so I order it, I receive, only to then have calls to deliver another card. I am then charged R 100 for the issue of the card. I am so angry about this. Banking with FNB has been problematic from day on. No one knows the full story about anything and no one can give full or complete information, they change things without notice and take money for things without notification. I want my R 100.00 refunded to me Immediately.