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Carey-anne Lawrence

1 reviews | Active since Nov 2012

07 Sept 2018, 12:24

Taking money from accounts you have not been granted permission too

How DARE you take money out of an account I have NOT given you permission too! I want the funds reversed! NOW otherwise I am going to take this to the Ombutsman Phone me NOW!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Sept 2018, 12:48
Official

Good day Carey-anne,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)