Taking matters into my own hands

Refer to references ********** NF and ********** NF. The first logged on Friday 26 May for an unauthorised debit order, I was assured this would be reversed and funds back in my account by monday. The second logged yesterday, I was contacted and assured that the funds would be refunded by 3pm latest.... its now Wednesday, a public holiday and still nothing is done. Its also the first, I have things to pay and cannot afford for FNB to double debit almost R8000 from my account.

Yesterdays interactions were terrible, after informing the consultant I had to phone at 4:30 that the contact centre service (this is you customer care contact centre) is absolutely horrible, the response received was 'Ok mam, thank you' and to everything I said thereafter, yes mam, thank you mam, ok mam, you're not getting any answers from me, can I transfer you etc. Since FNB wont assist and wont return the incorrectly debited funds, I have no choice but to reverse the correct debit order that was deducted from my Nedbank account in order for me to make the required payments I need to make. Cos sure thing, when I owe you money you will contact me, and then we can discuss what the hell is going on with my account.

I will ensure this is done today still, and look forward to chatting to you guys tomorrow when your 10 consultants phone me to tell me my account hasn't been paid. :)