taking customer for a joke

I'm very irritated with FNB right they taking me for a fool firstly I logged a request for my card on 19 April till today waiting for delivery when I contacted FNB they saying the courier company had a wrong number provided by who I don't know apparently they could get hold of me but on my profile, I'm using *** number been using for years even when I ordered my sim card they used that number without me providing it even before they used that number suddenly they have 079 number which is not my number Boitumelo she said Courier company will contact still waiting, I asked Lebohang she gave me details to call DSV spoke to Ayanda and Timothy from DSV apparently they never received the card whereby Lebo from FNB is saying they did fetch the card 20 April and DSV saying they never received any card. so now I'm the fool here if I didn't do a follow up was never gonna know what is going on. 2nd inquiry is the charges that FNB billed me saying they will pay me back they didn't it till today 19-21 they took R700 from me still waiting for my refund and 3rd inquiry still waiting for feedback on Complaint Reference ***NF. the customer service I'm getting from FNB is very poor and disappointing I've had it now, Can I get answers before the end of today on these inquiries this is not acceptable at all