ER
Eliza R

1 reviews | Active since Aug 2018

06 Aug 2018, 12:00

Taking ALL my money from my account

after coming to an agreement that they will take money via debit order from my account starting the 1st October 2018 to my account in arrears.

FNB took R 2000.00 out of my savings pocket. I live in Kempton Park and work in Centurion this was my petrol money and they took ALL of it with no permission or phoning me or anything.

how am I supposed to go to work? I went to the Jean avenue Branch with no assistance!!!

i am going to close my accounts this is unacceptable how can you take all a persons money?????

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2018, 12:30
Official

Good day Marinda Richter,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Loans who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

ER
Eliza R's update06 Aug 2018, 12:39
Reviewer Update
I am anxiously awaiting your feedback as this is unacceptable and very inconsiderate of you. I have been a customer for more than 10 years and this is beyond inhumanity !!!