Takes 3 weeks to get a settlement letter

18/07/2022 - As requested, I received a settlement letter from FNB for my account. 19/07/2022- I settled the account and asked for a paid-up letter. 05/08/2022 - I received an email from my debt review advisor that the above-mentioned account was not paid up and I still own the total balance. 08/08/2022- Checked the payment advice against the settlement letter to make sure I paid the right account. Then checked the account number sent by debt advisor which did not match the account number on the settlement letter. 08/08/2022- Informed FNB of the mistake they made on the settlement letter by using the wrong account number on the settlement letter. Asked them to rectify this and send me the settlement letter. 08/08/2022 - Received an email from FNB, apologizing, confirming their mistake and that the account will be rectified and payment allocated towards my account. 15/08/2022 -Requested a Paid-up letter again for this account. 24/08/2022- The debt Adviser requested a paid-up letter for the above-mentioned account.

More than 3 weeks later and I still do not have a settlement letter/paid-up letter for my account.