Takes 20mins to be able to talk to anyone

I have been a private banker with FNB for a couple of years now. It used to work really well until they removed a private banker from my profile. There was no warning, just simply did not have a private banker anymore. I found this out because I emailed my previous private banker and received no response at all. This has happened since January - I just sort of moved on not realising the situation until they closed my children's y-accounts (once again without any warning) and I saw that I am not getting a response.

Then I used the secure chat function to find out who my private banker is - they just said I don't have one allocated and told me to call FNB

The number they provided me with just takes me through a bunch of automated prompts without the opportunity to speak to a consultant and none of the prompts were relevant.

Then I have to spend time trying to google what the private clients contact number is. When I finally phoned them i spend 20 mins just trying to get a hold of someone that can assist me - once again most of the time on the line is spent listening to adverts and going through useless prompts.

They really need to make it easier to contact someone.