1 reviews | Active since May 2010
TAKES 2 WEEKS AND 8 PEOPLE TO UNBLOCK CARD
I can't believe the type of experience I have received from FNB over the past 2 weeks regarding Business Cheque card!
Card not able to make online purchases. Spoke to 4 people last week and was on the line for 30 minutes to be told I have to open a personal Online Banking profile as our business profile can't activate the card. Not an option, all our other cards were activated by Call centre.
Left numerous complaints on twitter and kept being told someone will get back to me.
Friday 2 Feb phoned by person who said my card was blocked and someone will phone back same day to assist to unblock it. Never received a call.
Received email Monday 5 Feb to use latest app to activate card. This after I told FNB on numerous occasions we use Business Enterprise and CAN'T do it online!!
Phoned FNB credit card division today again, was put through to Online banking, put through again to business desk...
Phoned FNB Credit card division AGAIN and at long last was helped.
It should NOT be this difficult. I move all my clients over to your bank but if this is the type of service I am getting I won't bother again.
Hello Hfourie84 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Hfourie84 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***