ZW
Zillah Wehinger-Maguire

1 reviews | Active since May 2012

21 Sept 2015, 11:59

Taken over a month to open a new business account

Every single time I call in to find out what the status is on the Business new account, I get told it will be active in maximum 72 hours. <br> Over a month to open an account, seriously not impressed, I was told It would be best to do it online and will be more convenient than going to the branch. I currently have other accounts with FNB and cannot understand why the hell it would take so long to get the account opened!? <br> I have to register debit orders by tomorrow into the stupid account I cannot seem to get activated, even though I have sent through EVERY single document needed, and filled out EVERY form! Shocking service.<br> Not a happy customer, I have been trying to move all my accounts over to FNB for the last few months and I am wondering If I should not just keep my Standard bank accounts and close the FNB ones!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2015, 14:18
Official
Hello Zillah,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.

The reference number is 763718.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)