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Ashleigh King-Ogden

1 reviews | Active since Feb 2016

12 Oct 2017, 09:38

TAKEN MONEY OUT MY ACCOUNT WITHOUT MY CONCENT!!!!

My FNB credit card was in arrears i made a payment on it at the end of last month. The call center called me and we had an arrangement that i would pay the outstanding at the end of the month on top of my monthly installment. They have deducted money out of my account today which is not on!!!! Our AGREEMENT WAS TO DEBIT AT THE END OF THE MONTH NOT TODAY!!!!!! I WANT MY MONEY BAC****!!!!!!!!!!!!!!!!!!

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2017, 10:37
Official

Hello Aefluhr,

We have received your complaint logged via online banking

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

AK
Ashleigh King-Ogden's update12 Oct 2017, 14:19
Reviewer Update
Hi, No one has come back to me and i would like my money back that was taken out my account today! I need the money
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2017, 14:46
Official

Good Day

Kindly be advised of the turn around times which is 24-48 hours for your complaint to be actioned.

Should you wish to contact credit card directly you may do so on *** alternatively email ***

Quoting your Ref number.***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)