AB
Ada B
1 reviews | Active since Jun 2012
15 Nov 2018, 11:50
Takealot delivery- bad service (delivery of FNB cards)
Good day
FNB please do change your courier service delivery for cards. Takalot has been giving me the run around for the last 2weeks and have not even contacted me to arrange for delivery of my cards. They hardly answer their calls and cannot even give FNB clients better delivery negotiations.
Its exhausting as I had to be on two phones at the same time to get through.
Please do something about this.
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Replies (1)
FNB (First National Bank)'s replyOfficial
15 Nov 2018, 12:39Good day Ada,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply15 Nov 2018, 12:39
Official
Good day Ada,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)