dD
dillansadler D

1 reviews | Active since May 2016

18 Jul 2016, 06:55

Take your money online and wont give it back online and they they refuse to help me!!!!!!!!!!!!!!!!!!!!!!

<p>Good day. To whom it may concern i have never seen such INCOMPETENCE in my life.</p> <p>I have a bank account i opened by accident online a few weeks ago and transferred money into it yesterday by accident now they refuse to give it back although they have no right to withhold it by law! Says my representative from my legal aid.<br />Apparently the person closed it after i phoned now the staff say they cant close it i need to go into and FNB branch which is not even open after 5 till when i'm done working. I must now waste time petrol energy because of FNBs INCOMPETENCE. I opened it online FNB took my money and now refuse to give it. The person said i need to send a signed copy of my ID with an email to more *********** staff which i may add does not know how to do there jobs like i experienced this week. <br />I don’t have a copy,scanner nor should i sit with this bad serve i DEMAND TO SPEAK TO A PERSON WHO CAN CLOSE THE ACCOUNT AND GIVE ME MY MONEY BACK AND DEMAND IT NOW I WILL SUE YOU OVER R1000 WHICH MY LEGALAID COVERS MY COST.</p> <p>I hope i will be assisted.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jul 2016, 08:31
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 964499.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)