Take Reponsibility

On the 24th of October 2015 I withrew R600.00 instead i got R550.00 and a piece of paper. I reported the matter at the branch and they paid the R50.00 after two weeks. On the 16th of November 2015 I sent the bank a letter to compensate me for loss of income from my work and for transport during the period i was sorting the mess they have created. I sent emails through their complaints channels and no one want to take responsibility for the traumer and endurance they caused me.