TAKE MY MONEY WITHOUT CONCENT!!!!!!
Called FNB on the 2nd July 2018 *** Spoke to Adele at FNB CONNECT REGARDS Number inquiry ********** as I have cancelled the flexi package 1 May 2018 and last amount was deducted I called and they advise it was for the last useage in may . PLEASE NOTE I HAVE NOT CANCELLED THE FNB SIM CARD SO WHEN I WANT TO LOAD DATA I PAY FROM MY CHEQUE ACCOUNT IMMEDIATELY!!! but this end of June a amount of R672 which is for my ********** 702 R399 BUT SINCE FNB DOES NOT SENT ME ANYTHING FOR 2MONTHS WHY DO I HAVE TO PAY FOR DATA TOPUP THAT I LOAD AND PAY MYSELF WHY DO THEY DEDUCT AFTER IT BEEN CANCELLED IN MAY!!!!!!
Good Day Yullene Stephanie Alie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Yullene Stephanie Alie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***