JC
Juan C
1 reviews | Active since Jul 2014
05 Mar 2016, 12:59
Take me home service does not operate
As part of me premium petro card I am suppose to get a take me home service. After making a booking I was advise because they are so busy they wont be able to comply with the request. I dont understand this as this service is suppose to protect me as a client. I am trying to be responsible citizen. This is just again a marketing strategy of FNB. I will use other service providers that is not so busy and have a more reputable reputation.
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Mar 2016, 08:55Hello juancoetzee84,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883258 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883258 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Mar 2016, 08:55
Official
Hello juancoetzee84,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883258 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883258 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)