EH
Esther H

1 reviews | Active since Sept 2010

09 Dec 2015, 16:07

Takatso Fixed My Problem

Fnb phoned me and offered me a better baking package, i took the package and my new cheque card was delivered, i then wanted to upgrade my credit card as well and was told i cannot - even though FNB phoned me and offered me the package in the first place. I phoned and emailed and no one helped me, responded or cared. I was so angry i was ready to close my account. I went into FNB & Takatso helped me, he was patient courteous and knowledgeable, he fixed my account and sorted everything out. <br> <br> Please FNB dont offer packages to clients when they dont qualify it might cost you your customer.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2023, 21:58
Official
Hello jazzfan,

I've received your compliment that you logged. Thank you so much for taking the time to compliment Takatso Machete.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan \How can we help you?\"