1 reviews | Active since Nov 2017
Systems down constantly
Sick of this Bank!
Firstly I keep losing EBucks due to your systems being down. First was Friday. Embarrassment! Sitting at a petrol station not being able to pay as it declines with error insufficient funds when I was paid on Friday! What a joke! Now I cannot access telephone banking to do payments or transfers and when I call the bank I am on hold for longer than 15 minutes only for the call to be cut which I have been trying to get through to the bank since Saturday! I will be moving my accounts to ABSA.
Hello kirsty-maxwell ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback. ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello kirsty-maxwell ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback. ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)