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charliebn C

1 reviews | Active since May 2016

31 May 2016, 14:05

Systems don't work and I am tired of having to go into a branch to fix something that doesn't get fixed.

<p>I have sent through my proof of residence countless times, and even had to speak to a manager last year to get my cheque account's postal address fixed.</p> <p> </p> <p>However I now find that my student loan, savings and credit card's addresses are my address from 2007. I have moved about 4 times since then and sent proof of residence each time, yet that inforamtion is never updated. I am tired of being told to go into a branch to update when I know it won't fix the address, because I have done it too many times before.</p> <p> </p> <p>FNB get your systems togehter! You are meant to be a digital bank, but your legacy systems are clearly keeping you in the past and someday soon you will be disrupted.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 May 2016, 14:16
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 934326.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)