1 reviews | Active since May 2016
Systems don't work and I am tired of having to go into a branch to fix something that doesn't get fixed.
<p>I have sent through my proof of residence countless times, and even had to speak to a manager last year to get my cheque account's postal address fixed.</p> <p> </p> <p>However I now find that my student loan, savings and credit card's addresses are my address from 2007. I have moved about 4 times since then and sent proof of residence each time, yet that inforamtion is never updated. I am tired of being told to go into a branch to update when I know it won't fix the address, because I have done it too many times before.</p> <p> </p> <p>FNB get your systems togehter! You are meant to be a digital bank, but your legacy systems are clearly keeping you in the past and someday soon you will be disrupted.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 934326.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 934326.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
