Systems and Processes putting my business at risk

Systems have put my business at risk and cost me time that I do not have.

I have been locked out of my account through no fault of my own (system failure) and now I have to reactivate my account. The turnaround is too long and will not allow me to make the urgen payments I need to make, and there is no mechanism to escalate this process.

This is blocking me from processing very urgen transactions and putting my business at risk. In addition it is costing me almost a whole busines day in phone calls, forms etc to go through this process.

This is making me seriously consider changing bank because I cannot be put so easily at risk, and cannot affor to spend my day chasing my bank to simply manage payments.