System offline
<p>I made an online purchase at pnp on Friday only to be told today the order was cancelled due to the bank rejecting the payment. When I called FNB this morning, the response I received was that the system was offline. So my question is when I was taken to the banking section, why didn't I receive an error message from FNB? Is this the service that I'm paying for? Am i paying monthly fees to get such a **** service, because I lost out on quite a good deal which I now have to repurchase at much higher prices. Very bad service. Reference for this mornings call is Ry ********** 9105</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)