System deduction money on my account for airtime

Dear Hello<br> <br> I tried purchasing Vodacom and MTN Airtime online and the system gave me an error message that my transaction was unsuccessful, after four attempts I finally gave up, now I realised that my account has been debited with R400.00 on Vodacom and R800.00 on MTN.<br> <br> I only needed R200.00 airtime on Vodacom and R200.00 on MTN, and I called the online banking and spoke to a consultant by the name of Shaun-Leigh Phillips, and she told me that it my fault and FNB cannot reverse an airtime transaction. I must call both Vodacom and MTN and ask them to reverse the transaction.<br> <br> I am very angry, and I will never buy airtime online every again, FNB need to get their IT system in order.<br> Regards<br> Innocent<br>