System cancelled order, no refund, no help from call centre

<p>I purchased an Itunes flexi voucher on the ebucks web site, and recieved confirmation of purchase, and my credit card was debitted.</p> <p> </p> <p>Usually the codes arrive within a few minutes, but this time nothing for an hour. So I left it thinking it may have something to do with business hours.</p> <p> </p> <p>Called the call centre the next day and was told the system had cancelled the order, but they weren't sure why. I had not even recieved notification about this.</p> <p>The agent said she would look into it and call 14:00 that same day and if she didn't I could call back.</p> <p> </p> <p>Guess what, no call at 15:00. So I call in, the agent who answers says she can't help me and asks to put me through to the original agent. 15 minutes later, I'm still on hold!</p> <p> </p> <p>I'm always disappointed that I have to resort to HelloPeter to get decent service, but I guess I have to.</p> <p>The reference number for the original call is: Rc ********** 8129.</p>