Switching to FNB is a nightmare

I have an fnb account, and am trying to open a linked account for my wife. Creating the account was fine, but when I tried to transfer money into it I was told the account was frozen. Using the online chat function I was told that we would have to go into a branch to unfreeze it. This we did, but when we got home and tried to access the account online, the system told us that to use the online function we had to be registered for in-contact, and that we should either get this done in a branch, or to get telephonic assistance. The telephonic assistance told us that we could only get this done in branch. We also got an sms telling us that there was a problem with our application, and giving us a contact telephone number. When we phoned the given number the agent had no idea what the received message was about.