Switching to FNB

Horrible service. I am in the process of opening an account with you. I have submitted all required KYC documents - but my account still has a block on it. I already received my card and all of my debit orders have been switched from my current bank - I am however not able to deposit money into my new FNB account due to the block. I have been trying to contact the KYC call center but simply cant get through. Your staff constantly transfers me to the incorrect department or they simply cut the call. Debit orders will soon start to go off -- on an INACTIVE ACCOUNT. I am seriously starting to regret my decision. Please stop false advertising - switching to FNB is anything but easy. ABSOLUTELY HORRIBLE AND FRUSTRATING