Switching off ATM While still busy

This morning I when to FNB Mtubatuba Branch to draw money from my account at the ATM. I put my card in the ATM machine, punched in my pin and was busy selecting the amount i was going to withdraw when the mechine was switch of/ being serviced. My card was not returned and I told the security guard that was on duty at the ATM. He then told the person in the ATM room. The lady in the ATM room(Jessica) told the security guard that I must come back at nine to get my card, witch i did. After waiting almost 1 hour, I was told that i have to get a new card and my one is damaged - MY CARD WAS NOT DAMAGED WHEN I PUT IT IN THE ATM. This is there fault. Now i must pay for my new card, had to cancel my dentist appointment as i had no cash. And i was late for the appointment as I had to be at the bank to get my card. This is unacceptable - and i hope the Manager from the branch phones me!! this is not the first time this has happened-normally when this happens My card was returned. Mr Shaun the branch Manager needs to work out a plan that this does not happen again. PLEASE PHONE ME SHAUN I AM EXPECTING YOUR CALL TODAY!!!