SB
Sanette B

1 reviews | Active since Oct 2017

18 Oct 2017, 12:20

Switching made easy - BIG NONSENSE !!!

Switched acc with current bank 21/09 with the promisethat all will go smooth. Was smsd & emailed with regard to debit order progress. However contacted service providers on 09/10/2017 wesbank was switched (obviously), game TO LATE. I now have to make a manual payment, Cell C was successfull, King Price I had to do telephonically when I phoned to make sure all was ok. Phoned 17/10/2017 to ask about my cheque card & credit card, not even ordered-problem with SAFPS-docs were sent from branch when acc was opened- contacted SAFPS &confirmed via email all is ok. Contacted FNB 17/10 nothing has been done about my cards NOT IMPRESSED!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2017, 17:01
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)