1 reviews | Active since Jul 2012
Switching is NOT EASY
I app**** to switch to FNB on the 30/11. They sent me the Debit order switching forms that I had to fillout, but THEY DIDN'T GIVE ME MY NEW BANK ACCOUNT NUMBER, so i can't complete the forms.
THIS IS A MATTER OF URGENCY!!!
So I just spent 25minutes on my cellphone holding to speak to someone, when the person who i finally spoke to said she cant helped me and transferred me to a different department. When I got a message saying their business hours are from Mon - Friday and the phone call ended.
I can't think of enough words to express my frustration!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO YOU THINK MONEY GROWS ON TREES???? 25 MINUTES!!!!
I have ********** activity on my current account, and i need to switch ASAP!!!!!!!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one