1 reviews | Active since Apr 2014
Switching from Private Clients to Gold Cheque and Credit Card - 3 Month Process!
App**** for a downgrade from Private Clients to Gold status on the 27th of May 2017 as I don't use the Private Client facilities. Process is still not complete! Have not received any new cards (Gold Credit and Debit Card) and have been paying Private Clients fees the last two months, yet to see if I will be charged this month. Was told that fees would be reversed but after several emails, the last being at the start of this month, haven't heard anything! A simple process is made so complex! What is going on FNB!!!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)