1 reviews | Active since Oct 2016
switching experience has been the worst of my life
<p>I recently switched to FNB. My card was supposed to be delivered to me according to my application however I had to go fetch it at the branch and after calling their help line was told a new card would have to be reasigned and this one cancelled. . Imagine how long id have to wait. I transfered money to that account to hopefully use my online banking. Today I spend over an hour on the line with a consultant who had no idea why my Internet banking or app won't work. Only to get told that it has been elevated to the technical team who will take 24-48 hours. I am now stuck with no payments that can be made for 2 days? How is that even possible? Thank god I still have my other account otherwise FNB would have left me without an option to pay my accounts. Thanks FNB for nothing . I am extremely disappointed and I am a premier customer . By the way I can never get hold of anyone.. the phone just plays music for over half an hour.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good Day,
I just would like to advise you that it is now Thursday evening and i placed my complaint on Monday after failing to have anything sorted out last week Friday. My account has still not been sorted out. This is extremely frustrating for me as i dont have a credit card and cannot close my old bank accounts. Please can you advise as to when it will be sorted as i find being told that, "if no one has contacted me by next week Tuesday i need to call" unexceptable. Why can no one tell me what the issue and the solution is. I call every day to follow up as i hear nothing from the bank. I am still passed on to various departments and no can can assist me. All i get is, this is been escalted to the credit card department. I would also like to know why there is a salary discrepency on my account seeing as the pay slips i presented are all above R16 500? I can provide more proof if needed. Please can you urgently advise! I am new to the bank and have not recived a salary into that account as yet. Does this happen on all credit card applications?
Thank you
Kind regards
Good Day,
I just would like to advise you that it is now Thursday evening and i placed my complaint on Monday after failing to have anything sorted out last week Friday. My account has still not been sorted out. This is extremely frustrating for me as i dont have a credit card and cannot close my old bank accounts. Please can you advise as to when it will be sorted as i find being told that, "if no one has contacted me by next week Tuesday i need to call" unexceptable. Why can no one tell me what the issue and the solution is. I call every day to follow up as i hear nothing from the bank. I am still passed on to various departments and no can can assist me. All i get is, this is been escalted to the credit card department. I would also like to know why there is a salary discrepency on my account seeing as the pay slips i presented are all above R16 500? I can provide more proof if needed. Please can you urgently advise! I am new to the bank and have not recived a salary into that account as yet. Does this happen on all credit card applications?
Thank you
Kind regards