Switching banks because of fnb Lawoncall

I have been banking with FNB for more than 15 years. When a poor workmanship resulted in a fire in the engine and the mechanic signed that he will repair the car at no extra cost. Just to process the claim I had to make a complaint at the banking Ombudsman before the claim was processed. The only thing that was a Milestone here was a useless letter of demand which I had to deliver. My car is now damaged beyond repair and I was sold a useless policy which promised a piece of mind. I have now canceled all policies with FNB and I'm in the process of switching banks.