Switching Banks AWAY from FNB!!!

Here are a summarized list of the issues I have experienced:

- A ********** transaction goes off on my account.

- Credit card cancelled.

- FNB spends a month investigating the issue.

- I receive no feedback on the case having to try on multiple occasions to contact the credit card ***** department myself.

- I upgrade my account as part of the new credit card that needs to be granted to me

- FNB opens the account and delivers only the cheque card, creating a version of the credit card online by never delivering it.

- Have to order another credit card via the app.

- The new credit card arrives, but the generated credit card that I never received is still on the system, and there is no way of removing it.

- A month after the new account is opened I still have no feedback on the ***** case.

- Phone the credit card ***** line again.

- They tell me that the amount was refunded to the old account and immediately reversed, but the money should still have been rerouted to my new account.

- The FNB consultant tells me to go look at my statement balance and calculate if the "refunded" amount is affecting the balance.

- No notifications, and nothing in my transaction history

- I logon to the FNB app to select statement balance dates and "the system is unavailable".

- Try again later and it doesn't accept my statement dates.

- The option now would be to contact customer care and be fed information that I cannot see or verify for myself.

FNB is just making money off me from the bank balance, transactions and in bank fees. The only time I need assistance is when something out of the ordinary happens.

Busy researching other banks now. These paid reviews on Google about FNB can't be trusted.