Switched and smiling....

<p>That tagline of FNB's is very misleading because it has been a painful process for me so far to have my account created. I tried to switch online, and the client engagement has been shocking. I had to contact FNB constantly to find out the progress of the application, and ask whether there are any documents missing. Every time I phone in, I get passed from 1 call centre agent to another, and still I don't know if my account is active. I have received my cheque card (but not my credit card, a separate issue) and have been prompted to register for online banking. I have tried many times to register but keep getting an error "Profile require activation". No one seems to be able to tell me how to activate it!</p> <p>Everytime I phone in, there seems to be a different issue that requires my attention, but no one is actively communicating with me to resolve it.</p> <p>Why should I pay a monthly service fee for these accounts if I am not receiving any service?!</p>