Switched and CRYING

<p>I banked with FNB and took out a personal loan. I was young and dumb. They borrowed me 13000. I had to repay 27000. Anyway after some time life happened and I failed to pay off my loan. After a couple of years and back on my feet I felt like its the right thing to settle the outstanding 22000 with FNB. I went to FNB and opened a account. I told the consultant about the loan and arranged that I would like to repay the loan over 12 months. I also told her that im finishing of other debt in a month or 2 and would then give confirmation on the FNB debit orders to start. The consultant picked up her desk phone and ringed the department making the arrangements as discussed. The lady over the phone gave her contact details and said I must phone her during the month the FNB debit orders must take place as she cant set her system to start deducting in a month or two. Great stuff. First months salary got paid into my new FNB account. A couple of days later wham FNB just deducted againts our initial arrangement and without any notification. I went back to the branch crying and pleading for them just to reverse the debit order so that I can finish my other installments and then FNB can be next. As our original arrangement???!!!! The consultant that helped me right from the start also feels that this is not right. She phoned the department again and explained the whole situation. She then handed the phone to me. The lady said to me over the phone that they saw funds available and deducted and that the money cant be reversed and that I can do whatever I want... is it wrong for me to say that FNB is *******?</p>