AM
Andre M
1 reviews | Active since Nov 2011
25 Nov 2015, 10:49
Switchboard Sucks
As the private banker assigned to me did not appear to be available, I tried for more than an hour to speak to somebody else. Each time I managed to speak to the switchboard operator, she either cut me off or left me holding on (once for twenty minutes). I realise that the bank is busy on the 25th, but being cut off or left \hanging"is inexcusable. <br> """
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FNB (First National Bank)'s replyOfficial
25 Nov 2015, 11:18Hello The_Doodah,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.
The reference number is 819667.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.
The reference number is 819667.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply25 Nov 2015, 11:18
Official
Hello The_Doodah,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.
The reference number is 819667.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.
The reference number is 819667.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)