JS
James S
1 reviews | Active since Mar 2019
02 Jul 2019, 10:42
Switch to FNB you'll get a private banker. What a joke!
Switch to FNB they said. It will be fun they said. You'll get a private banker they said. I did this and not even 30 days later there is a major mess with my debit orders and after speaking to my "private banker" who was so unenthusiastic i though they were gonna commit suicide. I got no useful help from them other than send all your money back to my standard bank. i was basically told sorry for you its your problem to resolve. FNB FTW!
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Replies (2)
FNB (First National Bank)'s replyOfficial
02 Jul 2019, 12:17Good Day James Smith
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply02 Jul 2019, 12:17
Official
Good Day James Smith
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
JS
James S's updateReviewer Update
02 Jul 2019, 15:37Thank you FNB for nothing. I have now had to phone and manually update all my accounts as well as pay Standardbank for each bounced debit order. brilliant! I now tried to manually pay rent and i cant as i'm told there is a daily limit, Except there isn't its that my app is not verified and i have to make a minimum payment of R300 to some random account and then after 7 days will my app be verified i can then only pay rent. This was never communicated with me when opening the account which would have solved this. If any one had to ask about my experience with regards to moving to FNB i will tell them that it was the worst decision of my life and that i regret it!
JS
James S's update02 Jul 2019, 15:37
Reviewer Update
Thank you FNB for nothing. I have now had to phone and manually update all my accounts as well as pay Standardbank for each bounced debit order. brilliant! I now tried to manually pay rent and i cant as i'm told there is a daily limit, Except there isn't its that my app is not verified and i have to make a minimum payment of R300 to some random account and then after 7 days will my app be verified i can then only pay rent. This was never communicated with me when opening the account which would have solved this. If any one had to ask about my experience with regards to moving to FNB i will tell them that it was the worst decision of my life and that i regret it!