Switch to FNB in who knows. a day, a year,a decade

I app**** for a FNB Business account on the 18th of February 2015. This was due to opening a new business on the 1st of March. The lovely lady I spoke to over the phone assured me that it would take no longer than 3 working days and I would have my account up and running. I immediately emailed the bank all the documents requested and was assured that I would soon have a working account. I then also app**** for a speedpoint credit card machine. I was told that only once my new account was opened would I be able to send in the application for the speed point. It is now the 11th of March 2015 and I am still no closer to having my bank account opened and no one in the Business banking department can give me a reason except that I must resubmit the same forms I have submitted around 8 times, to the banks email [Email Removed] again!! I have been operating my business now since 1st of March 2015 and it is very difficult to do it without a bank account and I cannot understand why a bank would not want my business. They advertise that you can open a new account in under 10 minutes.. hahahahaha. What a joke! Please help. Otherwise I may have to take my business to another bank!